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Cancellation & Refund Policy

When unfortunate circumstances get in the way of you boarding your plane, it’s nice to know you’re covered for the cost of your flights. With Travelstart’s Medical Cancellation Refund you’ll never run the risk of losing the cost of your flight in the event of:

Medical Cancellation Refund

Covers in case of hospitalisation or death of yourself or close relative*

*we use the term “close relative” to refer to a husband, a wife, a partner, a child or grandchild, a brother, a sister, a parent or grandparent.

Terms & Conditions

The Medical Cancellation Refund must be purchased when you book your ticket. It is not possible to add any Medical Cancellation Refund afterwards.

The Medical Cancellation Refund is only valid for flights cancelled before outbound travel has commenced.

The Medical Cancellation Refund will only refund full airfare and taxes. It will not refund any extra costs from your booking.

Please note that processing time of your refund can take 6 – 8 weeks.

If you have purchased Travel Insurance through a third party (not Travelstart), and you are able to claim from the third party Insurer we will not refund any money if you choose to cancel a booking.

This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.

  • Medical cancellation refund
    • A processing fee could be payable upfront in order to process your refund.
    • To qualify for the full refund of airfare and taxes due to medical cancellation official proof of medical incapacitation (i.e. hospital bill, medical report or admission form) or death certificate needs to be sent to Travelstart within a week of cancellation.
    • We also need proof of relation (in the form of a certified affidavit) should the last name of the traveller not correspond with the ill person.

 

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28 May 2017 - 05 Jun 2017

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